Industry
Telecoms and media: programmes run day after day
Operators, consumer service providers, publishers and media sales houses.
Organisations we work with
- Fixed and mobile operators
- Consumer service providers
- Publishers
- Media sales houses
Missions we take on
Programmes combining acquisition, customer relations and support functions, according to each market's requirements.
- Acquisition and sale of plans and subscriptions
- Omnichannel customer service and level 1 and 2 technical support
- Retention, anti-churn and additional sales
- Moderation and community management
The execution framework
Every programme runs within the eurocrm security and compliance framework: traced consent, hosting in France, restricted access and regular controls.
Delivery locations are chosen according to your language, opening hours and proximity constraints, across France, Morocco, Tunisia and the Indian Ocean.
Offerings involved
Use cases
Let's discuss your programme.
We frame a first scope together, the expected indicators and the engagement model that suits you.