A data and tech agency with an operator's execution capacity
eurocrm connects execution means to economic results: revenue, customers, margins. Data, technology and operations within one chain of responsibility.
Key markers
25+years operating critical processes
600+employees
7expert multilingual sites
50+key accounts
What shapes our model
Agility and scale
The vision of a data and tech agency combined with the execution capacity of a customer process operator.
Execution culture
Long experience of critical operational programmes, with an unbroken chain of responsibility.
Proprietary assets
Orbyt™, consented databases, owned collection sites and AI embedded in operations rather than on display.
Smartshore capacity
Inshore France, nearshore and Indian Ocean hub to balance proximity, availability and competitiveness.
Flexible engagement
Full process ownership or reinforcement with specialised teams, depending on your needs.
Steering by results
Revenue, customer value, churn and margins: economic indicators drive the trade-offs.
How we start together
01
Framing and audit
Audit of current flows, definition of key indicators, data, tech and operations design, choice of the Smartshore setup.
02
Pilot
Dedicated team staffed and trained, live testing, continuous adjustment, validation of the model.
03
Deployment
Progressive ramp-up, omnichannel activation, regular steering committees and ongoing optimisation.
Our CSR commitments
Sustainable performance rests on responsibility: social, environmental and ethical issues embedded in operations.
Social
Develop talent and foster inclusion
Equal opportunity and diversity at the heart of our culture, training and development for employees.
Environment
Reduce our footprint
Target of a 30% emissions reduction by 2030 and preservation of resources.
Ethics
Act with integrity and transparency
Compliance with the law, anti-corruption and business ethics.
Leadership team
President
Pia Heitz
President of eurocrm Groupe and publication director of this website.
General management
Grégoire de Labarre
Associate managing director.
Information systems
Renaud de Boisgrolier
Chief information officer.
Data and compliance
Loïc Galvier
Director of datamarketing and distribution, data protection officer.
Corporate
Roshan Seetohul
Corporate vice-president.
Indian Ocean
Eshan Chady
Director of the Indian Ocean sites.
Careers
Job openings and the application process will be published here once the online recruitment setup is approved. In the meantime, write to us using the contact below.
