Industry
Retail and e-commerce: programmes run day after day
Retail chains and online platforms.
Organisations we work with
- Retail chains
- Online platforms
- Marketplaces
- Teleshopping
Missions we take on
Programmes combining acquisition, customer relations and support functions, according to each market's requirements.
- Customer service for orders, deliveries, complaints and disputes
- Seller and partner support
- Additional sales and portfolio reactivation
- Seasonal peaks and ramp-up management
The execution framework
Every programme runs within the eurocrm security and compliance framework: traced consent, hosting in France, restricted access and regular controls.
Delivery locations are chosen according to your language, opening hours and proximity constraints, across France, Morocco, Tunisia and the Indian Ocean.
Offerings involved
Let's discuss your programme.
We frame a first scope together, the expected indicators and the engagement model that suits you.