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eurocrm

01Data · Tech · Operations

Execution that strengthens your performance.

eurocrm designs and operates the programmes that connect data, technology and teams to acquire, retain and strengthen your capabilities.

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Grow

Targeted, profitable customer acquisition.

Strengthen

Customer relationships and customer value.

Gain

Competitiveness and operational agility.

02The situation

Growth is under pressure in three places.

Targets stay high. Room for manoeuvre keeps shrinking.

  • Acquisition

    Acquiring costs more

    Channels saturate and acquisition costs rise.

  • Retention

    Retention is more demanding

    Service expectations harden: customers disengage before they become profitable.

  • Execution

    Execution gets more complex

    In-house skills are scarce: fixed costs harden and deadlines slip.

These three tensions compound. Their impact is economic: higher costs, lower customer value, longer lead times.

03Priorities

Three priorities that shape growth.

  1. 01

    Acquire better

    Identify high-value prospects, improve qualification, accelerate conversion and steer return on investment precisely.

  2. 02

    Retain better

    Turn every interaction into satisfaction, maximise retention and grow customer lifetime value.

  3. 03

    Execute better

    Mobilise the right skills quickly and adjust production capacity under strict governance.

04Who we are

eurocrm, the execution partner for your business priorities.

We design and operate the programmes that accelerate revenue, grow customer value and strengthen critical functions: from acquisition to customer care, through IT, digital, HR, finance and back-office roles.

  • Agency agility, outsourcing rigour

    Design the programme, mobilise the teams, integrate data and technology, then steer execution.

  • Flexible engagement

    Full outsourcing or delegated expert resources, depending on the level of control you want to keep.

  • 25+
    years operating critical processes
  • 600+
    employees
  • 7
    expert multilingual sites
  • 50+
    key accounts

05Our execution chain

Data, technology and operations: one system.

The three dimensions run in a single chain, steered by the same objectives and the same indicators.

  1. Data

    Capture and activate

    Secure capture and consent, profile enrichment, segmentation, scoring, insight and prediction.

  2. Technology

    Organise and automate

    Automation, AI, omnichannel journeys, integrations and Lead-to-Sale orchestration with Orbyt.

  3. Operations

    Execute and improve

    Sales, customer service, back-office and support functions, run on our sites or yours.

The chain relies on proprietary assets and on a multi-site operational capacity that runs them every day.

06Our programmes

Acquire. Retain. Strengthen.

Three offers acting on acquisition, customer value and execution capacity. Each runs on its own or combined, under a single governance.

  • 01

    Convert

    Create Growth

    We operate acquisition, from lead capture through to measured sales.

    • Data & lead capture
    • Lead-to-Sale management
    • Telesales and appointment setting
    See the programme
  • 02

    Engage

    Build Trust

    We operate customer relationships to retain customers and grow their value.

    • Customer service & after-sales
    • Technical support
    • Retention & loyalty
    See the programme
  • 03

    Optimize

    Extend Your Teams

    We build the dedicated teams. You keep operational ownership.

    • IT & digital
    • HR services and payroll
    • Back-office & accounting
    See the programme

07Engagement models

We operate the programme. You steer the team.

Two models, depending on the level of control you want to keep.

  • Full outsourcing

    eurocrm operates

    We take on the programme, the teams and day-to-day management, on your sites or ours.

  • Delegated resources

    You steer the work

    We build, equip and administer dedicated teams. Your managers keep operational ownership.

On the client site, on a eurocrm site, or from our offshore locations.

08Our delivery footprint

Smartshore balances proximity, expertise and cost.

Each activity is located according to its proximity, expertise, capacity and cost requirements.

Map of eurocrm locations: France and Guadeloupe inshore, Morocco and Tunisia nearshore, Madagascar and Mauritius offshore.

  • Inshore · France and Guadeloupe

    Proximity and business context

    Sensitive flows, high-touch interaction, complex cases.

  • Nearshore · Tunisia and Morocco

    Operational proximity and ramp-up

    Aligned time zone, qualified talent pool, language coverage.

  • Offshore · Indian Ocean

    Expertise, availability and competitiveness

    Expert teams, continuous service, multilingual, scalable.

  • Business proximity

    Close to your teams and customers.

  • Expertise

    Skills matched to the programme.

  • Capacity

    Ramp-up as needs evolve.

  • Continuity

    Extended hours and cover between sites.

  • Competitiveness

    Cost aligned with the service level.

  • Paris · France Inshore
  • Lisieux · France Inshore
  • Villers-Cotterêts · France Inshore
  • Cahors · France Inshore
  • Guadeloupe · France Inshore
  • Maroc · Morocco Nearshore
  • Tunisie · Tunisia Nearshore
  • Moka · Mauritius Offshore
  • Antananarivo · Madagascar Offshore

09Platform and assets

A modular platform, assets operated in-house.

A proprietary core, AI agents and specialist partners, activated only for what your programme needs.

  • 37 M
    activatable B2C profiles
  • 40+
    connected media sources
  • < 30 s
    from capture to first callback
  • 40 %
    duplicates detected and rejected
Orbyt steering console: lead volumes, conversion and campaign tracking.eurocrm proprietary assets: Orbyt, Data Base and Lamal.

  • Lead-to-Sale orchestration

    Orbyt

    The platform linking capture to sale: every lead is traced, prioritised, routed and measured.

  • Access to data

    Data Base

    We host and operate B2C and B2B databases on behalf of their owners, with traced consent and contractual use.

  • Owned capture

    E-service

    Journeys published under our own brands and fed with qualified traffic, with forms compliant by design.

  • Audience monetisation

    Conciergerie

    We call consumers back on behalf of partner brands, under their brand, with proven consent before any contact.

  • B2B lead generation

    Lamal

    AI-driven targeting, copy and sequences for B2B lead generation; people set the frame and take over as soon as a conversation starts.

Modular, secure, interoperable and measured: conversations, actions and performance stay observable.

10Security and compliance

Security and compliance at the core of every programme.

Our own infrastructure, hosted in France, certified and audited every year.

  • Dedicated governance

    Certified DPO, quarterly security committee with executive management, CISO and CIO, security policy reviewed annually.

  • CNIL label

    GDPR Governance label issued by the CNIL in 2018, audited annually since.

  • Protection by design

    Impact assessments, processing register, data-subject request procedures and defined retention periods.

  • Certified infrastructure

    Hosting at Téléhouse 2 in Paris, certified ISO 27001, PCI-DSS, 9001 and 14001. No storage outside the European Union.

  • Proven consent

    Time-stamped capture, wording retained, evidence traceable along the whole chain.

  • Service continuity

    Business continuity and recovery plans tested every year, backup site and permanent supervision.

11Industries

Programmes operated across eight major industries.

eurocrm supports demanding brands on B2B and B2C programmes, combining acquisition, customer care and support functions to fit each market.

  • Automotive and mobility
  • Energy and home services
  • Telecoms and media
  • Financial services and insurance
  • Retail and e-commerce
  • Services, IT and B2B tech
  • Real estate and relocation
  • Health, education and non-profit

Next step

One scope, one pilot, measured thresholds.

We frame a first scope together, the indicators expected and the engagement model that suits you.

Talk to our leadership teamSee the offers in detail