eurocrm designs and runs programmes combining data, technology and sales teams to acquire, retain and strengthen your production capacity
Three challenges, one demand for execution
eurocrm steps in when performance depends as much on data and technology as on the ability to execute quickly and well.
Data quality
Capture, consent, cleansing and activation within a controlled framework
Technology
Orchestration, automation and AI serving operations, not the other way round
Speed of execution
Trained, equipped and supervised teams, mobilised quickly
Flexibility
Volumes and scopes that follow your business cycles
What we do
Outsourced execution across the whole customer chain, omnichannel
See at a glance whether eurocrm fits your need: we work from data to sale, from customer service to back-office, with the technology and advisory that let you execute faster and test new models.
eurocrm is not limited to customer care: we run everything that touches the customer, B2B and B2C, under a single chain of accountability.
Distribution
Sales and prospecting
B2B and B2C prospecting, telesales, appointment setting, upsell and distribution of your offers, from our owned sites
Data marketing
Data and targeting
Opt-in databases, enrichment, scoring, segmentation and qualified lead generation, within a controlled GDPR framework
Customer service
Omnichannel customer care
Voice, email, chat, messaging and social: support, after-sales, loyalty and retention
Back-office
Processing and administration
File handling, document control, sales administration, moderation and high-volume data entry
Technology
Tech solutions with service
Orbyt, our Lead to Deal technology, with steering, management and advice on partner selection
Advisory
Outsourcing advisory
Scoping, model choice, partner selection, transition and performance steering
Resources
Recruitment and outsourced staffing
We recruit on your behalf, host and steer your teams in a stable setting: connectivity, security, infrastructure
Our programmes
Three programmes acting on your revenue, your customers and your capacity
Create Growth
Convert
Acquisition & sales
Acquisition cost · Conversion rate · Cost per sale
Long-standing roots in France, extended capacity through an integrated network
Our owned sites in France carry expertise, sensitive programmes and steering. Our subsidiaries and integrated partners extend capacity, languages and time zones.
Owned sites in France
Headquarters, business expertise, data and tech, sensitive programmes
Paris (HQ, 11 rue de Solférino)
Lisieux
Villers-Cotterêts
Castres
Guadeloupe
eurocrm Group subsidiaries
Indian Ocean hub, dedicated teams and continuous service
Mauritius
Madagascar
Partner contact centres
Partners with a high level of integration and commitment
Amiens (France)
Tunisia
Morocco
Senegal
Egypt
Algeria
Benin
Côte d’Ivoire
What eurocrm carries for its partners
Centralised contracting
Steering and quality
Security and compliance
Data, tools and know-how
Partners provide production; eurocrm keeps control and limits your operating risk. The result: a multilingual, multi-time-zone, multi-operation setup, flexible in how it runs and what it costs.
Technology
Technology serving execution
An orchestration platform, AI building blocks and an omnichannel layer, integrated with your systems.
Orbyt™, the eurocrm Lead-to-Sale orchestration platform
Centralise leads, control their quality, distribute them in real time, track activation and measure performance through to the sale.
