Legal information
Terms of use
Rules for accessing and using www.eurocrm.com.
Last updated: 16 September 2026. The French version of this page prevails.
Purpose and scope
These terms of use govern access to and use of the website www.eurocrm.com.
The site is published by EURO CRM FRANCE. It presents the eurocrm group, its activities, offerings, content and contact channels. Unless expressly stated otherwise, the site is not an online subscription platform and browsing it constitutes neither an order nor the conclusion of a service contract.
The features, commercial conditions, service levels, security commitments, data processing arrangements and liabilities applicable to a eurocrm service are defined by the contractual documentation entered into with the client concerned. In the event of any contradiction, that contractual documentation prevails for the service it governs.
Access to the site
Access to the site is free of charge, subject to the cost of the connection and the equipment required to use it.
EURO CRM FRANCE may modify, suspend or interrupt all or part of the site, in particular for maintenance, security, update or service continuity reasons. EURO CRM FRANCE uses reasonable means to ensure its availability and security, without guaranteeing continuous availability or the complete absence of error, interruption or vulnerability.
Users must have equipment, a browser and a connection that are compatible with usual technical standards and kept up to date.
Fair use of the site
Users use the site in accordance with its purpose, these terms and applicable laws and regulations.
In particular, they refrain from disrupting the operation of the site, attempting to access a system or data without authorisation, circumventing a security measure, introducing malicious code, diverting a form from its purpose, sending unsolicited messages through the form, or using the site in a way that infringes the rights of EURO CRM FRANCE or of third parties.
Automated extraction or reuse of content or data must not infringe intellectual property rights, database producer rights, applicable data protection rules or the normal operation of the site.
Forms and information submitted
Users ensure that the information they submit through the site is accurate, relevant and up to date.
They do not submit, without necessity and without an appropriate legal basis, sensitive data, data covered by a protected secret, or data relating to a third party that is not necessary to handle their request.
Where a document may be attached to a form, users ensure that they are authorised to send it and that it does not contain excessive data in relation to the request. EURO CRM FRANCE may delete or decline to process content that is manifestly unlawful, dangerous, off-topic or disproportionate.
Data processing linked to forms is described on the page “Data protection and respect for individuals” and in the notices displayed at the time of collection.
Published information and content
EURO CRM FRANCE takes reasonable care over the accuracy and updating of published information. The content of the site is general and institutional in nature. Unless expressly stated, it does not constitute individual legal, tax, financial, technical or commercial advice, nor a contractual commitment on the characteristics of a service.
The results presented in use cases correspond to results observed over a defined scope and period. They do not constitute a guarantee of results for another engagement.
Content may change after publication, in particular following a regulatory, technological, organisational or commercial development. Regulatory content states its update date where relevant.
Third-party links and services
The site may contain links to sites, platforms, services or content published by third parties. These links are offered to facilitate access to information or a service and do not imply approval of all the content, practices or policies of the third party concerned.
When a user accesses a third-party service, that third party's terms and policies may apply. EURO CRM FRANCE is not responsible for the operation of a third-party service that it does not publish and over which it exercises no control.
The Orbyt™ platform, available at orbyt.eurocrmgroup.com, has its own notices and policies where applicable to its use.
Intellectual property
The content and elements of the site are protected under the conditions set out in the Legal notice.
Users may consult the site and make copies reserved for their private use, as well as short quotations clearly citing the source and the page address, within the limits provided for by law.
Any other reproduction, commercial exploitation, adaptation, public distribution, database extraction or reuse of a distinctive sign requires the prior agreement of the rights holder.
No intellectual property right is transferred to the user by the mere fact of accessing the site.
Security
Users refrain from any action intended to circumvent a security measure, access data or systems without authorisation, disrupt the operation of the site or exploit a vulnerability. Discovering a vulnerability does not authorise any further testing, access or exploitation.
Any technical difficulty or report relating to the security of the site may be sent to contact@eurocrm.com. The report must be limited to the information necessary to identify and correct the risk and must not lead to retaining, modifying or disclosing third-party data.
Liability
EURO CRM FRANCE is liable for its obligations under the conditions provided for by law. No provision of these terms may exclude or limit a liability that cannot lawfully be excluded or limited.
EURO CRM FRANCE cannot be held liable for damage resulting exclusively from use of the site contrary to its purpose, from inaccurate information provided by the user, from a third-party service beyond its control, or from an external event that it could not reasonably have prevented.
The site does not replace the contracts, operational instructions, security policies or compliance documents agreed with the clients of EURO CRM FRANCE.
Personal data
EURO CRM FRANCE processes personal data under the conditions described on the page “Data protection and respect for individuals”.
Where EURO CRM FRANCE or another eurocrm entity acts on behalf of a client as a processor within the meaning of the GDPR, the processing carried out as part of the service is governed by the client's documented instructions, the contract concluded with the client and the information provided to individuals by the relevant controller.
Amendments to the terms
EURO CRM FRANCE may amend these terms to reflect changes to the site, its services, regulations or its practices. The version published on the site is the one applicable on the date of consultation.
An amendment to these terms does not retroactively modify a service contract concluded with a client, which remains governed by its own provisions.
Applicable law and disputes
These terms are governed by French law, subject to any mandatory rules that may apply.
Any dispute relating to the use of the site falls within the jurisdiction of the competent courts determined in accordance with applicable procedural rules. A jurisdiction clause between professionals does not result from the mere consultation of the site and must be expressly provided for in the contractual relationship concerned.
Contact
Any question relating to the site or to these terms may be sent to EURO CRM FRANCE, 11 rue de Solférino, 75007 Paris, France, or to contact@eurocrm.com.
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