Respect for individuals
Were you contacted by eurocrm?
Understand why you were called, obtain proof of your consent or ask not to be contacted again.
Last updated: 16 September 2026. The French version of this page prevails.
Who eurocrm is
eurocrm designs and runs acquisition, customer relations and dedicated team programmes. Our teams may contact you on our own behalf or on behalf of a client brand. Where the call is made on behalf of a brand, that brand is identified at the start of the conversation under the conditions provided for by regulation.
Why you may have been contacted
Since 11 August 2026, a commercial prospecting call to a consumer has in principle been based on their prior consent.
A call may also be permitted in certain situations provided for by law, in particular where it relates to the performance of an ongoing contract or where a consumer has expressly asked to be called back and the conditions specific to that call-back are met.
Where consent is required, it is valid for a period that may not exceed one year and may be withdrawn at any time.
Permitted calls are made in compliance with the applicable days, times, frequency and sector rules.
Learning the origin of your data and the proof of your consent
You can write to dpo@eurocrm.com indicating the telephone number or address concerned and, if possible, the date and subject of the call.
Depending on eurocrm's role in the operation, we reply directly or forward your request to the brand responsible for the processing. Where the call was based on a consent for which eurocrm or its client must provide proof, that proof is supplied free of charge on a durable medium under the conditions provided for by regulation.
Stop being contacted
You can withdraw your consent or object to further solicitation within the scope concerned:
- during the call, simply by telling the person you are speaking to
- at any time, by writing to dpo@eurocrm.com
The request is recorded in the systems under eurocrm's control to prevent any further solicitation incompatible with it. Where the call was made on behalf of a client brand, eurocrm forwards the request to that brand and applies the instructions required as part of the service.
Making a complaint
If you consider that your rights have not been respected, you can refer the matter to the CNIL at www.cnil.fr. You can also report an unwanted call on SignalConso, the DGCCRF service (signal.conso.gouv.fr).
Let's discuss your programme.
We frame a first scope together, the expected indicators and the engagement model that suits you.